The process of customizing a clothing?
- Contact customer service to choose the style and quantity of customized clothing.
- Send the printed logo/sample to customer service, or contact customer service to design exclusive samples for free.
- Customer service will provide renderings of the garments. After both parties confirm that they are correct and have not been altered, the printing schedule will be set and the garments will be processed and manufactured. Please wait patiently for the goods to arrive.
Can custom clothing be returned?
No, customized clothing is a personal product, and returns and exchanges are not accepted unless the product itself is damaged.
Do you ship Worldwide?
No, we currently only support shipping of items within the United States.
What is the estimated transit time once shipped?
Standard Delivery: 3-9 business days
Express Delivery: 1-4 business days
As always, there are unexpected delays from time to time. If you have any questions about your shipment, please contact our Customer Service team.
Will I have to pay any taxes?
We currently do not have an international shipping service, so you do not need to pay customs duties. However, you will need to pay excise tax on your purchases.
What are my payment options?
We support the use of Square PayPal and Stripe for payment and the following cards are supported: JCB, Visa, Mastercard and American Express.
What are my delivery options?
Standard Delivery:
Shipping is $4.90 for items under $49.99, $49.99 or more with free shipping.
Express Delivery:
Shipping is $9.80 for items under $69.99, $69.99 or more with free shipping.
Can I cancel my order?
You can cancel the order within 30 minutes after purchasing the product, after that the order can not be canceled. We will process your order within 12 working hours, and the money will be returned to your payment account within 1-2 business days.
Where is my order?
You will receive an email with tracking information once your order is dispatched.
How do I track my parcel?
You can track your parcel via the email we sent you.
Can I return or exchange an item?
Absolutely. We offer a 30 day refund time from the date you receive your parcel. Read our Return Policy page for more info. If you are unhappy with your order, we encourage you to email us directly on our website, so we may resolve your issue with the product.
What if I received a faulty item?
If you discover a fault, please contact us immediately via ‘Contact Us’ on our website.